Contact Us

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At this time SquareTrade warranties are only available to residents of the U.S., *Canada, and Puerto Rico.

* Canadian residences are welcome to purchase coverage, as long as the item has been purchased from eBay (U.S.). We currently do not provide coverage for items purchased from retail stores or other online marketplaces located in Canada.

If you would like to opt-out of receiving future email notifications from us, simply select the "opt-out" link located at the bottom of the notification email you received.

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SquareTrade offers warranties on items both on and off-eBay. We are not directly involved in item transactions. If your item was not received or if it arrived damaged, you need to contact your seller.

Here is how to reach the seller of your item:

1. Log in to your eBay account at http://my.ebay.com
2. Click on "View Items I've Won"
3. Click on "Contact Seller" next to the item number in question

To contact your retailer please go to their homepage or the store where the item was purchased.

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How do I manage my warranties online?

We've centralized all your Care Plans in one place and given you the control to manage them 24/7.

1. Log in to your SquareTrade account. If you don't have a password, click the "Request New Password" link and follow the instructions in the email that follows.
2. Go to the "My Warranties" tab and select "Manage." A number of tabbed options will appear below.
3. From here, you can use the menus to look at the status of a particular Care Plan or see them all at once. You can also click on one of the tabbed options in order to transfer your Care Plan, cancel it, or file a claim. You can check the status of a claim in progress on the Claims tab.

Hope that answers all your questions! If there's anything else you need help with, feel free to email again, visit our FAQ section, or contact a Warranty Service Specialist at 1.877.WARRANTY (1.877.927.7268), Mondays through Fridays from 6:00 a.m. to 5:00 p.m. PST.

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How do I manage my account?

We've centralized all your Care Plans in your "My Warranties" account and given you the ability to manage them 24/7. To see a copy of your contract, transfer, cancel or file a claim on any SquareTrade Care Plan, simply:

1. Go to www.squaretrade.com
2. Click "log in" in the upper right hand corner
3. Click "request a password" if this is your first time registering and follow the directions
4. Log in using your email and password
5. Use the appropriate link to view, transfer, cancel or file a claim on your Care Plan

Please note that if you wish to update your personal information or update your password; please select the link located at the upper right hand side of your page: "My Profile"