Phone 
Protection

Yes. You may cancel your protection plan for any reason at any time. 

If you cancel during the first 30 days, you will receive a full refund. 

If you cancel after the first 30 days, your subscription will run until the end of the current monthly billing cycle, and it will not be renewed after that. 

To cancel your protection plan, simply log into your account or call us 24/7 at 1-866-318-2173.

Your plan is automatically transferred to your new phone (your old phone will no longer be protected), no activation required. Be sure to save the receipt for your new phone—you will need to provide it if you ever have to file a claim. 

A deductible is the amount you pay out-of-pocket per claim before Allstate Protection Plans begins to cover repair or replacement costs. 

A $149 deductible applies to all smartphone claims for plans purchased on this site. This is true regardless of device type, model, make, age, whether the phone was purchased or leased, or whether the claim involves accidental damage, electrical or mechanical failures, or any other failure or damage type. 

For the single smartphone plan purchased on this site, you may file up to four claims per plan, except in the event that we cannot repair or replace your device and instead issue you a cash reimbursement. In this case, the terms of your plan will be considered completed (and you will be eligible to file additional claims). 

For the family smartphone plan purchased on this site, you may file up to eight claims per rolling 12 months, up to the item's purchase price (exclusive of taxes and fees) for each claim.