WEST ELM | ALLSTATE
We're here to help.
Looking for help? You're in the right place.
Choose an option below to get started.
File a claim
No matter what happened, start your claim here.
- For the fastest service, file a claim online.
- Have your receipt and covered item with you.
- Many claims are approved instantly. In other cases, a specialist will guide you through next steps.
Register your plan
You do not need to register your plan, but it can save time in the future.
- Registration is not required for your plan to be active.
- However, your receipt is required to file a claim and registering it now can save you time if you do need to file a claim in the future.
- Click here and follow the easy instructions to save your receipt.
FAQs
Don't see your question below? No worries. Quickly find the information you're looking for on our FAQs page.
Look for a welcome/confirmation email from Allstate Protection Plans after your item ships. This email may arrive up to two weeks after shipping. Your plan will be automatically registered once the item ships, so you don't have to do anything to activate your plan.
Your protection plan starts when your item arrives at your home.
Yes. Your receipt is required to file a claim.
No. You do not need to register your plan for it to be active. However, you will need your receipt to file a claim, so be sure to keep it in a safe place.
Before your item is delivered and within 30 days of item delivery:
- If you want to cancel or get a refund for your plan and the protected item: Please contact West Elm to receive a full refund for your protected item and the protection plan.
- If you want to cancel or get a refund for your protection plan only and you have not been charged for the protected item: Please contact West Elm to receive a full refund.
- If you want to cancel or get a refund for your protection plan only but have already been charged for the protected item: We will issue you a full refund.
After 30 days of delivery:
We will issue you a prorated refund for your plan.
Customers who reside in the continental United States and Puerto Rico are eligible to add Allstate Protection Plans to their qualifying West Elm product purchases.
Terms & Conditions
View full Terms & Conditions for complete coverage details.